Services

Strategy development and implementation

 

1. GBS strategy development and consultations

2. Location selection strategy (Global range)

3. Transition Strategy and Execution

4. Growth strategy

5. BPO partner selection process support (selection process, negotiations, pricing, agreement)

6. BPO partnership management (strategy design and implementation, conflict resolutions, contract conditions renegotiations, and relationship management)

Customer Experience

 

1. Customer Service measurement implementation

2. Governance structure development and implementation

3. Conflict resolutions

4. Escalation minimization process

5. Quality process revision and improvements

6. Stakeholders management strategy and implementation

Transformation

 

1. Transformation strategy development and implementation

2. Benchmark study

3. Innovation strategy development and implementation

Trainings

 

1. Customer Service measurement implementation

2. Governance structure development and implementation

3. Conflict resolutions

4. Escalation minimization process

5. Quality process revision and improvements

6. Stakeholders management strategy and implementation

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